Frequently Asked Questions

Yes, we are proud to provide comprehensive security and safety services to our clients in Edmonton and Fort McMurray, AB. When you work with us, you are trusting your building's safety with a professional company that will do everything to protect your property. Our installers are not only trained in-house, but also trained on the technology itself, ensuring that you can enjoy a winterized and professional installation that works in the harsh and cold climate we love and enjoy in Wild Rose Country.

Video surveillance is a great addition to any security setup, and whether you have a residential or commercial property, a video surveillance system set up by our contractors will provide an added level of security. We can work with you to find the right video surveillance software and hardware. We can add features such as AI-powered analysis to identify and track unknown individuals on your property and provide you a little more peace of mind while not at your property.

We have been working with commercial and residential property owners since we first opened our doors. Our technology suite can help you better manage your property without needing to be on-site and supervising through a few distinct ways. First off, with our advanced video cameras powered by AI, we can provide you with peace of mind and live monitoring to ensure that your property is safe and sound. Furthermore, we can also incorporate event and emergency monitoring for fire, water, and even carbon monoxide. Last but certainly not least, our team can help set up your home or commercial building with active monitoring and sensors, allowing you to manage your property from anywhere, whether at home, on vacation, or even on the go.

Our video intercom systems combine the best of intercom technology with advanced video capabilities to create the ideal solution. Our video intercoms are so easy to use that even the most senior members of your staff will have no trouble at all accessing and granting access. We can connect the intercom system to a manager’s cell phone or use a central desk to allow your on-site staff to communicate for those who are looking for access and provide them with information or access with a simple press of a button. The best part is that we can integrate these systems seamlessly into your existing setup.

Many of our clients ask about cloud-based versus on-premises security solutions, and we are happy to discuss what will work best for your situation. Cloud-based security means that data and video clips are stored with our trusted cloud-based supplier and cannot be accessed by any of your approved staff via a secure login. Cloud storage is extremely safe, and the storage size can be upgraded with a simple click of a button. On-site storage, on the other hand, is the most secure option, as it stores your data and video on-site in a secure server box. Anyone in your company with the login or key can access the data. However, unlike the cloud, this data is air-gapped from external networks and will be safe from hackers or malicious actors from outside.  

We are happy to work with companies that operate in a hybrid model and have employees who are coming and going. With our advanced monitoring and security systems, we can identify concerns before they become a problem and can spot issues that may be percolating. For instance, with our AI-powered monitoring, our system can identify a new person and track them while on-site to ensure that they are not trespassing, causing trouble, or entering a secure area without authorization.

Our team of security experts love the challenge of a parking garage. Our clients often want to keep this space secure for their staff and clients, and with our advanced security systems, we can help make that happen. With active monitoring, gates, and even video intercoms, we can customize your parking garage security to be as secure as you need it to be. From a passive approach with monitoring and video surveillance to a more active option that secures the garage from all outside penetration, our security contractors will work with you to find the ideal blend of safety that suits your specific layout.

Keyless door entry systems are the best if you are looking for an easy-to-control door for you and your home or your staff. With keyless entry, you can use a phone with a tap, a key card, or a traditional PIN to provide multiple people with access to your secure door. The best part is that if you have someone who is only going to be working on the premise for a short amount of time, you can provide them with a temporary PIN that expires when they are done working on the property, so you don’t even have to chase them for the key back.

We are proud to work with a host of amazing technology partners that are known both here in Canada and throughout the world as certified leaders in the safety and security space. We are proud to work with amazing companies like Alarm.com, Avigilon Alta and Brivo, to name a few.

We provide monitoring, but not in the traditional way that you might be thinking. Our smart camera systems offer built-in AI analysis that can detect irregularities more effectively than the human eye. With our system, you will receive instant notifications about unexpected activity and be provided with detailed analysis and up-to-the-second video footage, so you know exactly what is happening on your property.

Yes, our alarm systems are fully compatible with the vast majority of smart devices on the market. Our systems seamlessly integrate into the Apple ecosystem, and can be accessed from iPhones, iPads and even MacBooks. For those who are not the biggest Apple fans, do not worry, as all of our alarm systems can be accessed through Android- and Windows-powered devices via our dedicated apps or your favourite browser.

The process to upgrade your alarm system is quite straightforward. Our team of security experts will meet with you and discuss your needs and wants for your new system. We will then design a system that works around your layout and meets your specific needs, utilizing a wide range of technical solutions. We will then check in with you to ensure that we are not missing anything and then move forward with our professional installation services. Once everything is installed and wired, we will provide a detailed briefing on how to use the apps, access the back-end of the system and go over any questions that you may have before handing over the keys to you. Even after installation and our initial briefing, our security experts remain available to answer any questions that you may have as you start to use your system.

Yes, we provide security solutions for both commercial and residential sites across Edmonton. From video surveillance to intercoms and even keyless entry, our security solutions are designed for life here in the City of Champions.

Yes, all of our systems can be accessed via Apple or Android devices through official apps or via the web browser. You will need to be running a device at least a few generations from the latest and greatest to ensure no issues with the latest software patches and features.

Yes, we are happy to integrate live-action monitoring, including water, fire, and carbon monoxide detection, into your existing alarm system. We simply need to add a few additional sensors and can have everything wired up and running in a single afternoon. This assumes that your current alarm system is wired correctly and can accommodate additional features. If not, we can provide you with a new, updated system that will enhance your security from day one.